Denise M. Van Amburg, a 28-year-old woman, was working in the Support Collection Unit of the Schuyler County Department of Social Services in Watkins Glen, New York, on October 15, 1992, when a long-simmering grievance walked in the door with a gun. The office’s daily work was unglamorous and exacting—tracking payments, posting accounts, chasing overdue child support—paperwork that could feel like punishment to the people on the other end of it, even when it was meant to keep children fed
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