Florence Pike, 60, was at work in Watkins Glen, New York, on the morning of October 15, 1992, doing the kind of public-facing job that rarely makes headlines until something goes terribly wrong. Inside the Schuyler County Department of Social Services, she supervised the Support Collection Unit, an office that dealt with the daily pressure of enforcing court-ordered child support—money that families depended on, and that some payers bitterly resented.
That Thursday, the resentment arri
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