Phyllis Caslin, 54, a woman, was at work in the Schuyler County Department of Social Services’ Support Collection Unit in Watkins Glen, New York, on the morning of October 15, 1992, when the routine pressure of child-support enforcement turned suddenly catastrophic. The unit’s job was to track, collect, and enforce court-ordered support for children in the county, work that often put employees on the front line of other people’s anger and desperation.
Investigators said the gunman
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